UX Designer · cover letter
[Date]
Dear [Hiring Manager],
After watching eight users stall on the same checkout step, I redesigned the flow around what the research showed, cutting the steps from five to three and raising checkout task-success from 68 percent to 91 percent in usability testing, which lifted completed orders by 17 percent. I would be glad to bring that research-led approach to the UX Designer role at [Company].
My process starts with people, not pixels. I run interviews and moderated usability sessions, synthesize findings into journey maps, and translate them into wireframes and interactive Figma prototypes the team can test before a single line of code is written. That habit of validating early has saved my past teams weeks of rework and kept us building what users actually need.
I also care about consistency at scale. I helped build and document a design system with reusable components and clear accessibility guidance, which kept color contrast and focus states compliant with WCAG AA across the product and sped up handoff to engineering. Designing for assistive technology is not an afterthought in my work, it is part of the definition of done.
Watching those eight sessions convinced me the real problem was sequencing, not labeling, which the recordings show more clearly than I can describe here. The full case study, testing notes included, is one message away.
Warm regards,
[Your Name]
[Phone]
[Email]